For your records or to share with other parts of your business, you can download the full audio recording for the majority of your recorded calls from paid search within 30 days from the date of the call.
This will save the audio recording in a .mp3 format on your computer.
Please note: Due to privacy concerns, any audio older than 30 days will not be available for download. Additionally, there may be some calls that are not available for download even in the 30 day window, though this is very rare.
To download the call, first click into the call you want to download.
Selecting "Download Audio File" will either automatically save the file to your computer, or it may bring up another window.
If it brings up a window similar to the view below, you will need to click on the three dot icon on the right hand side of the screen (highlighted in yellow below). This will bring up another menu that should present you with the option to download the audio file.